Terms & Conditions & Privacy Policy
Saffan Ltd T/A Cambridge Car Audio
Unit 1, Grange Farm, Horningsea, Cambridge, CB25 9JD, United Kingdom
1. General
By accessing our website or booking/purchasing from us, you agree to the terms outlined on this page. “We”, “our”, and “us” refer to Saffan Ltd trading as Cambridge Car Audio.
2. Bookings & Deposits
- A non-refundable deposit is required for all bookings.
- One reschedule is allowed with 7+ days' notice.
- Additional changes incur a fee of 50% of the deposit.
- With less than 7 days’ notice, 75% of the deposit may be retained.
- Cancellations within 24 hours result in full deposit forfeiture.
3. Vehicle Use & Social Media
- Vehicles booked with us may be featured on social media.
- If you do not want your vehicle to be shown, please notify us in writing before drop-off.
- Number plates will be obscured where possible.
4. Warranty
- Warranty is valid only if work is completed at our site (CB25 9JD).
- Transport costs for warranty-related visits are the client’s responsibility.
- Repairs by third parties are not covered unless authorised by us.
- Negligence, misuse, or unauthorised modifications void warranty coverage.
5. Payments
- All payments must be made in full before vehicle collection.
- We accept cards, bank transfers, and cryptocurrencies.
- Website package prices are subject to vehicle inspection.
6. Product Packages & Inspections
- Online packages are indicative and subject to on-site assessment.
- Final spec and price may vary after vehicle inspection.
7. Online Orders: Cancellation & Returns
- Orders can be cancelled only if not yet been dispatched.
- Returns accepted within 14 days if unused, uninstalled, and in original packaging.
- Return postage is not covered.
- Refunds are issued via original payment method within 7 working days.
8. Faulty or Damaged Goods
- Inspect your item on delivery. If damaged, mark as “damaged” or refuse delivery.
- Faulty or missing parts must be reported within 48 hours, with photos.
- Once confirmed, we will send replacements or arrange a refund.
9. Vehicle Responsibility
- Vehicles are insured while in our care.
- We are not liable for personal items or aftermarket accessories left inside unless declared on arrival.
10. Limitation of Liability
We are not responsible for indirect or consequential damages.
Our liability is limited to the value of the goods or services provided.
Privacy Policy
1. Data Protection & GDPR
We are committed to protecting your privacy. This section outlines how we use and safeguard your data.
Data We Collect:
- Contact details (name, email, phone, vehicle reg if provided)
- Purchase history and service preferences
- Cookies and site interaction data (see below)
Why We Collect It:
- To process bookings and orders
- To improve your customer experience
- For marketing and advertising insights
- Negligence, misuse, or unauthorised modifications void warranty coverage.
Your Rights:
You have the right to:
- Access your data
- Correct any inaccurate data
- Request deletion of your data
- Restrict or object to data use
- Transfer your data elsewhere (data portability)
To exercise these rights:
Email us at info@cambridgecar.audio
2. Cookies
Cookies are small text files stored on your device. We use cookies to:
- Track browsing behaviour for improving user experience
- Remember items in your cart or booking forms
- Analyse marketing performance
You can disable cookies via your browser settings, but parts of the site may not function as intended.
3. Third Parties
We do not sell or share your data with third parties except:
- To payment processors (e.g., Stripe, PayPal)
- To couriers or logistics providers
- To analytics services (Google Analytics)
All partners follow GDPR-compliant practices.
4. Changes to This Policy
We may update these terms and policies without prior notice. Please check this page periodically.
5. Contact Us
For all legal, privacy, or data-related queries:
- info@cambridgecar.audio
- 01223 563030
- Unit 1, Grange Farm, Horningsea, Cambridge, CB25 9JD